Having experienced terrible service at Grimaldi's in Summerlin tonight reminded me that there's actually a restaurant out there that I would rate a 10 out of 10 in customer service: this branch of Outback Steakhouse. Hubby is a chef & hates cooking when he comes home, so we've eaten at quite a number of restaurants.
That said, this place has 1 of the best managers we've ever encountered.
Managers (the good ones, at least) are supposed to welcome patrons & stop by their table at least once: this was what the manager here did when we had dinner here a few months ago. And the food was as fantastic as the service.