Overpriced, slow, incorrect. It took them 3 drinks (and 10 minutes) to get my complicated iced latte order. They tried to give me the wrong drink, and what I told them what I actually ordered (and paid for), the barista looked surprised. We ordered a pastry and they completely forgot to give it to us. They gave another person half the correct serving of chocolate syrup in her iced mocha. Pastry itself was delicious. Shop was nice, so I guess there's that.