Yesterday night my iPhone completely stopped functioning after I connected it to my computer for updates. I panicked so much at the fact that my iPhone wasn't going to work any more. The screen was black and I couldn't use the phone at all. I immediately arrived and their customer service blew me away. They greeted me and immediately offered to help and gave me what I wanted a solution. They told me to wait a few minutes and sooner than I thought I was called by their associate " Mike " and I explained to him what had happened the night before, I need my phone for work. I work 2 jobs I can't be phone less, I hesitated. Mike immediately told me it was all going to be ok. A few minutes went by and he came out and he enlightened the biggest smile on my face when he told me my iPhone was ready to go. He so kindly explained to me everything that was going on, and step by step describe to me everything that was done to my iPhone. iCloud, apps, itouch, ext. Nevertheless, great customer service and their eagerness to help me made me feel much better. This one easily sticks to my favorite Apple Store.