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  • Let's start from now, and work our way backwards. After all, that's how Cox does business -- backwards. Their customer service philosophy is charge the customer more for less. I had called a while back to cancel my service because, as always, their internet service sucks. At that time, I was transferred to their customer retention team. The gentleman I spoke with said he would upgrade me for a fraction of the cost, so my bill was $59.99 per month. Today, my account was debited $83.99. I thought, "this is probably just a mistake." I called, and spoke with a young lady, explaining myself. The young lady told me that the person I spoke with before left no notes in my file. Once again, I was transferred to customer retention. I spoke with another young lady who just "told me how it is". The best she could do was downgrade my service by 50 mbps for a few dollars more. Otherwise, to keep the same service, it would be around $75.00 per month. Cox talks about their customer service being the best? Let's talk about customer loyalty because, the very first chance I get, I'm canceling my service -- even if I have to pay more with another provider. Cox needs to change the way their business name is spelled, and I have a suggestion. It would be more fitting for the type of customer service they provide.
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