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  • One star, simply because you HAVE to give them one star. THREE months my couch has been broken, with a bad motor so the recliner is in FULL UPRIGHT POSITION in my living room. Isn't that classy? Nothing like having company over. "Hey, Bill, why don't you have a seat in the fully extended couch recliner we have here? Oh - you noticed it when you slammed your shin into it earlier?" Yes - THREE MONTHS! Took a month to get a tech out. Then TWO MONTHS to get the part. THEN, they made an appointment to fix it FINALLY and then at 8am on a Sunday morning, we get a recording that our tech has been cancelled. We rearranged our whole weekend, and this. If you want to spend months and months in frustration with a broken piece of furniture in your living room, offering you the joy of the daily reminder that you spent your money at the wrong place, your choice is easy! Enjoy the Room Store's Customer Service plan. Guaranteed to bring you anger and disdain for months at a time. So -sadly, my problem with The Room Store has not been resolved. They banned me from commenting on their Facebook page, and now my wife as well. They don't answer the phone when we call. All we want is for them to honor the extended warranty we paid for. They apparently have no desire to do so. I wouldn't buy anything from this store for any reason ever, ever again. I will, however, shake my fist with disdain in their general direction whenever I see their crappy sign.
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