I would give them a better rating if they could just get my order right! It's always a 50% chance that they won't get it right. I specialize every thing I order so I expect this every once in a while, but it truly is every other time.
I hit the drive thru once a week for the last 3 yrs and almost always order the same things.
I always add extra cheese to my items and half the time it is not added. At $.30 per item- it irritates me. Lately I just order a side of shredded cheese so I can just take a quick look and know it's in the bag, but they charge $.50 for it on-the-side.
They also can't seem to decide if they will or won't charge for guacamole instead of sour cream. I always order no sour cream. If I add extra guacamole, some cashiers hit the sub button, some charge for it. I never say anything, but I think it is funny that some employees do it and others don't.
On the positive- I have tried to pay at the window 4 times and been told the car before me paid for my order- so then I pay for the car behind me. Sometimes that "pay it forward" just makes my day!!
Anytime I have to wait long in the drive thru, they take 10% off my total.
I always ask specifically for a spork and the drive thru people will walk out to they lobby to get one if they don't have it at the window.
The employees are SUPER NICE!! Always friendly. But- I am super nice back. I worked in fast food back in the day and being courteous is greatly appreciated. :)