I want to give this place a better review, I really do. After all, the employees are always friendly, and they make the best latte of any Starbucks around, but it drives me absolutely insane that they only ever have half & half out. I hate half and half. A lot. It leaves a funky coating on the inside of my mouth. There is no reason why they can't leave milk out. They claim it's because not enough people want milk, but I'm not sure why that would matter. You can leave milk out for a REALLY long time before it goes sour, especially in the insulated container they keep it in. So every single time, which is 3 or 4 days a week, I have to bug the barista for the super secret cold milk. *sigh*