Our visit to Gallagher's on Saturday, March 18 was absolutely horrible. We come into this location every Saturday and have not had problems until that day. We ordered potato skins; came 25 minutes later, they were both cold and burned to a crisp. We weren't able to get the attention of our server for both the skins and to get drink refills. She hardly ever came around. When she finally came back for our food order, it was pointless to complain. When my food came, my home fries were also cold and greasy. I did get her attention for this. She returned them to the kitchen. About 5 minutes passed and they were returned. Literally, returned! The same home fries refried and now absolutely dripping in grease. I squeezed one of the home fries and we watched the oil drop. Again when we told the waitress, very little concern. We however, were very concerned. We spend our hard earned money at this establishment and today we were treated like crap. Unacceptable, especially is today's society of social media. I have sent three different emails to this location with no response, apparently they do not care about customer service AT ALL! I'm ashamed for Gallagher's!