Came to check in at 3PM and the room wasn't ready. No big deal, hiccups happen. Well, our room still wasn't ready 3 HOURS LATER. Yes, 3 HOURS. At 3:30, I asked about the progress of the room and they said it'd be a 30min wait. After waiting, and waiting, and you guessed it, MORE waiting (at the 2 hour mark now) they gave us a $50 credit as compensation to use at the hotel restaurant while we waited for them to "finish cleaning" our room. The condition was, we had to use the credit right at that moment and couldnt save it for later. It was 5pm. This was a problem because I was staying at Sheraton for a conference that cost me $230 and we had dinner (A BUFFET) scheduled at 6pm. So I was forced to use a voucher which made me lose my appetite for something I actually paid for. Thanks Sheraton. It's funny because all the concierges fed me the same lines of bs of how "there's a lot of people checking in" and how they "understand how frustrated we are" (oh really?) and that we have to be patient (I was being very patient giving them 7 hours in total to clean one room. Since check out time is 11am).
The room was average. Had a nice view. No fridge to store my leftovers from the meal I didn't want to eat. The room wasn't anything special, especially not special enough to take 7hours to clean. It was just OUR room too. All the other rooms on that floor were ready immediately for my other teammates. So yeah, what the heck?
Don't stay here. You're better off at The Hilton.