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  • Service here is absolutely impeccable. I made an 8:00 appointment to get my tires rotated and balanced (free when you buy tires from them) and showed up about 5 minutes before. They open up the bay doors at 8 on the dot, and I walked up to the door and was greeted immediately. They looked me up and took my keys within the next 15 seconds, citing that they wanted to honor appointments first before they dealt with walk-ins (wouldn't it be nice if all restaurants worked like that?) In about 10 minutes they had the job complete. It wasn't even enough time for me to open up my computer and get any work done! The employee who had checked me in came out and checked me out, and then let me know that my treads were actually wearing thin to the point where they recommend replacing them. I told him that's extremely strange to me because the tires were rated at 90,000 miles and I hadn't even driven them 40,000. He told me he agreed with me, but at least they're wearing evenly - and then said that if I purchase them again, they would be discounted a pro-rated amount for the mileage that I didn't receive! WHAT?! How awesome is that?? I'm actually looking forward to getting new tires! After the work was done, they had pulled my car out front, but I told the employee that I would wait until something was done on my computer to head out (I didn't expect it to be so quick!). So he had another shop guy actually go park my car for me. The experience that I have at discount tire makes me never want to go anywhere else to get work done on my tires. Thank you to the entire team there, for efficiency as well as customer service.
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