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  • I've been to Dexter's several times before for drinks and really liked the place, and a few months ago we went for the Friday fish fry and the food was delicious- some of the best fish fry we've had in Madison. However, when we went back a month or so later, we had a horrible experience. We had to wait nearly 45 minutes for our food and then when we got it- it was terrible. My boyfriend had the garlic chili fries and they arrived not only COLD, but DOUSED in disgusting grease- they were inedible. We mentioned it to the waitress and she offered to bring a new order, but it turned out the new order was just as terrible as the first one. I had the roast beef sandwich and it was horrible- very dry and bland. To her credit, the waitress did give us free cupcakes to take home to make up for the horrible food (although it turned out the cupcakes were also inedible and terrible). We hoped this was just an unusually busy night and not the norm, and because the fish fry is so good, we went back again tonight, hoping for a better experience. We were wrong! We went around 7 and waited 15 min or so for a table. Once we were seated we placed our order right away with the waiter, since we already knew what we wanted. An hour later, we were still waiting for our food. All we ordered was the fish and waffle fries- so nothing complicated- and on such a busy night, you'd think they'd be making sure to keep batches of fish and fries going steadily into the fryer. When we finally got our food, it was the tasty fish we'd remembered from before, but by that time, we were so tired and crabby from having to wait for so long, it wasn't quite so enjoyable. After our meal, we had to wait quite a long time for the waiter to bring the check, and then he didn't come back to pick it up for a good 15 minutes. We would still go back to Dexter's just for drinks, but I don't think we'll be going there to eat the food anymore. Two terrible experiences with inexcusably long waits is enough to keep us from going back for dinner. It's too bad because the fish is good, but not good enough to justify the SLOW service. Edit: Turns out the fish wasn't so good- ended up being up all night with food poisoning. Yup, definitely will NOT be going back there for dinner!
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