Took my BFF to Vivo for her birthday. I had never been there before. We had actually made a reservation but the hostess seemed confused as to where to seat us. She put us at a table in the front window even though we voiced that we'd rather sit somewhere else. The front window tables seem far removed from the rest of the restaurant, like you are the "bad kids" in the room. The hostess seemed very flustered the whole time she was trying to give our menus and actually seemed annoyed when telling us about the drink specials of the night. (We overheard her telling a different table about drinks that she never did mention to us...) The waitress came and she was pleasant enough and brought our drinks reasonably quick. I ordered the chicken parmesan and my BFF ordered tilapia. Both came out looking very good. Both tasted very good. No complaints on the taste of the food but it was nothing outstanding, either. I felt like I could have been at any Italian restaurant anywhere. When our food arrived our waitress asked if anyone wanted fresh grated parmesan and I said yes. Ten minutes later, she finally came back with the cheese. While she apologized profusely for it, I was 75% done with my food by that time. They were not that busy that we should have had that flustered of a hostess and that backed up of a waitress. It would not be my first choice to go back there again.