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  • If I could give negative stars, I would. My family and I went there for tapas buffet tonight between 7:00 to 8:00. It was our first time at the hotel and I found the service absolutely horrible. When we got there, no one was serving or greeting us. No waitress. The chef just happened to be there. So he asked us to take a seat and help ourselves with the food. After a while, the waitress showed up and served us the wine/beer. She disappeared on and off again and wasn't there for most of our meal. Halfway through, we found a millipede on our table. The first waitress came and saw. She got scared and ran to 'get help'. The second waitress (or manager) whom she called came in and said "What was it? You better not have called me for a spider." When she found out that we killed the millipede, she said "well then". She did not apologize to us, but instead reward herself with a slice of cheese that was for the customers. Both waitress did not apologize to for their poor service. My question is "Why would anyone pay to eat here?" "Why would any manager keep a staff who so poorly represent their hotel?" I am taking the time to post this because I don't want this kind of service and hotel to represent our city. Tourists who come to Toronto to visit us deserve better!
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