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  • This was my first time visiting this store. I usually frequent the pet smart at highway 7 and high tech road in Richmond hill. Came by for my dogs nail trim and it was the worst customer experience I've gotten. Usually the wait times are not bad even for walk ins at the other store. This time I saw that the groomer was servicing a customer and she said it will take her 15 minutes. So I went around the shop and waited outside her window. There was only 1 girl working. And I saw 2-3 employees walk by to go out on breaks and hang around the shop talking. After 40 minutes 2 employees walked into the grooming shop so I followed, the employees however did not serve me but it seem like they were hanging around helping the girl with the previous dogs nail trim. I wouldn't think a nail trim requires 2-3 groomers... They did not even acknowledge me or my wait time. After 45 min I asked how much longer it would be and the groomer said she is working on the nail trim and does not know how long it will really take. I was losing my patience since she had told me only 15 minutes almost an hour ago! If she had told me the wait time would be 50 minutes I would have left or have gone to another shop and returned. It was just such a bad experience I will not return to this shop ever again even tho it's close.
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