| rev:text
| - This review is late but definitely needed.
Let me start be saying I adore Ferraros- the food and staff have always been awesome. Until this visit for the 30th anniversary...
Super deal on a 4 course meal- $30 and change! Awesome!
Called to make a reservation ahead of time letting them know we wanted to do the happy hour and the anniversary special and would like to be seated accordingly- the gal who took the reservation said no problem.
Checked in for the res the night of and they put our table on the dining side where you can't order from the happy hour menu. Talked to the hostess about the reservation and she said it'd be a 20 min wait. At this point, fine. We'll just wait at the bar until they figure this out.
A friend had a $100 gift card and bought our first round of drinks! Awesome! Well by the time she was able to order, they had the table ready for us. So half of us never got our drinks. Bartender did acknowledge that he owed us our drinks. Problem is, the drinks never came.
Well, neither did a server. The bussers were quick to bring water and bread which was nice. But we waited 20 minutes and no one came to give us menus or help us. I went to the hostess letting her know that no one has helped us, she said she would get someone. 10 more minutes passed and I had to stop someone to help us. He gave us menus & took our app orders and never came back. 15 more minutes passed and we had to wave another person down because we had no food & no drinks and were ready to order our entrees and beverages....and the guy who initially helped us was nowhere to be found. Add insult to injury, from the moment we were sat, there were a number of servers who just passed us by without checking on us. Even the table next to us was being helped. That's unacceptable.
Finally we got a female server to be our "regular" server. Explained about the drink situation and she said she'd get those for us. She was nice but still didn't really check on our table. One of my friends had to search for her for the check as we were just sitting around waiting for quite some time, long after all the plates were cleared and the glasses were dry (including water).
When we got the bill, they charged us full price for everything AND charged us for drinks that we had already paid for at the bar. One of the staff was trying to explain to my friend that they can't honor the anniversary price since she was using a coupon. But she wasn't using a coupon, it was a gift card. They came back with a somewhat corrected bill and told my friend that they took off certain drinks since she used her "discount" on it at the bar. DISCOUNT?! Since when is full tender in which you use to pay for services a DISCOUNT?! It's not.
Not to mention our reservation was for 5:45pm and we didn't walk out until 9:40pm.
As much as I loved this place, this experience created such a foul taste that I don't think I'll be able to give it another chance for quite some time.
Additionally, they have a "rewards" program that doesn't work. The average I've spent on visits here has been $150+ and I'd come several times a month, sometimes several times a week and not once has a reward come through. So if you see the paper in your bill to sign up, there's no point in wasting your time with it.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)