The staff here are awesome, Jason, the puppy trainer is phenomenal! My only complaint is a new policy they implemented, once a puppy completes a level of training they put up their picture as recognition, recently the policy was changes and they no longer display the pictures. On a retail standpoint it makes no sense because it's advertising to people that their dogs can also accomplish the training, and from my point of view being a person who put my puppy through the two levels of training it's disheartening not to see his picture on the wall! We spent a lot of time and energy in the store working with the great staff and it's nice to walk in and see his picture along with all the other great animals that graduated training. I give this new policy zero stars, but the staff five stars