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  • All the other reviews are spot on - horrendous (lack of) customer service. I'll try to make this an actual review and not a rant! I'm Asian myself and I know what is authentic Chinese and Vietnamese customer service in authentic Chinese and Vietnamese restaurants (unfortunately, lol) and the staff here is beyond bad service. I typically try to be positive in reviews, still being factual, but this place made my blood boil! Msg me seperately if you want to know what I experienced! *** Rude staff aside, I walked in here immediately feeling convinced that the food is going to be oh so good based on how it looked like on the inside; a typical layout of a Vietnamese restaurant: floral portraits, tacky coloured walls, dark brown furniture, wooden tri-fold wall separator, with Vietnamese music playing. Ordered an iced coffee and the number 12 pho (beef and tripes) off the menu. I was let down that the ice coffee arrived in a plastic Dixie cup .... with a cover ... and a straw.... There was no longing for the last coffee drip to be had. And now the pho arrives. I ordered a small, oh, boy was it a small bowl! lol It had green onions as part of the toppings - that's a first. Tried the broth without adding any condiments (you have to!) and the broth was delicious! It tastes real beefy if that makes any sense. I guess it means it's very flavourful! For the size of the bowl, it had the right amount of meat. There were a lot of noodles, and the noodles seem to have sat in water for too long so it it was "fluffy". Overall, the broth has won me over. I came here wanting to see what other pho in the West Island has to offer and the end result: I will continue going to the competitor who's closer to me and who are friendly. Really up to you on how you choose to eat your pho - this place is cheap ($8 small bowl) with very good broth; I recommend no green onions tho'. You just have to suck it up and ignore how unpleasant the staff is. As for me, I am loyal to another place and cheating on them for this one time has left me in guilt. :p BTW, just had my first sip of their iced coffee, and, ...meh.... :/.
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