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  • If there was a way to give zero or negative stars I would. I'll keep this brief since I've had multiple horrible experiences with this place. They have done about everything wrong I can think of, from horrible customer service, terrible communication to what seems to me to be complete incompetence in actually doing repairs. I have taken my car to them three times for overheating issues. They initially replaced my radiator and sold me on a repair to my front end. The next day I had to get my car towed because they did not tighten something properly, which they admitted and fixed. Another trip in for the same overheating issue and this time they replaced the water pump, but not the thermostat, even though that was their initial diagnosis of the problem. My best guess why they didn't replace the thermostat is they don't talk to each other, or not very effectively. I was transferred to four different people over the course of several days trying to get my car fixed. That repair took, wait for it......FOUR DAYS!!! That was not bad enough, though, because my car was overheating again not long after they replaced the water pump and this time they told me someone had put "stop leak" in my cooling system and it would cost over $1,700 to "clean it out". Thankfully, I smelled a scam and took my car elsewhere and had the system flushed and the thermostat replaced for about $200 and my car now runs fine. I will never take my car to a Pep Boys again and I would not let them work on my car for free. I felt like I was treated unethically and I warn everyone to think twice before taking your car to Pep Boys.
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