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  • I came here again because my friend wanted to try the restaurant so I went in to order the my tho clear noodle with seafood and pork. The flavor was great and I liked the abundance of seafood (though nothing fancy, just calamari, shrimp and fake crab roll) and pork slices. What stood out to me the most yet again is their customer service. The owners were nice to go around asking about our food experience a couple of times and they were quick with their services. They were attentive and they valued our feedback. My friend thought his soup for his pho was very oily. You could see lots and lots of oil bubbles. I told my friend to complain but he didn't thinking that perhaps it was what their soup is like. I said no, I had pho there before and it's not the case. Finally when the owner came around to ask about our experience again, my friend spoke up. The owner looked concerned and he further apologized saying that his soups are usually not like that since they only use quality beef. The owner wanted to make my friend a new one but my friend said it's okay. The owner insisted and he said that he'll make one to go for my friend. Finally my friend agreed and he also thought the customer service was exceptional. On our way out, the owner apologized again before sending us our way out. Complimentary meal aside, in the competitive world of restaurant business, it's becoming increasingly important to standout not just in food, but in customer service. If you want returning customers, it's important to make customers feel awesome after a meal! And the owner did just that!
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