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| - Writing this as I wait in the car for my pizza. When you say 20-25 minutes, don't take 35. Your pizza is good, but not worth-waiting-in-my-car-for good.....
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That was my first review - and I generously rated them 3 stars. I must now update my review and it's not only based on the wait (which turned out to be 40 minutes) but also the owner and under-seasoned, undercooked pizza. I wasn't going to update my review, but you'll understand why if you continue reading. Before I left Isa's, I had interacted with two people (one of which was apparently the owner) and I said, "You know, an apology would be nice. I was quoted 20-25 minutes on the phone and it's now been 40." The owner gave me a reluctant apology.
Fast forward two hours later and I receive a voicemail from the owner. I called back, not knowing this was the woman I had already dealt with, and she began yelling at me. She insisted that she checked the receipt and the pizza was "only three minutes late and I yelled at her in front of other customers - who were appalled by my behavior." First, I didn't yell. Second, no... I called at 5:24 p.m. I was told 20-25 minutes. I showed up at 5:50 p.m. Quick math, that's 26 minutes. The cashier said "it's going to be another 8 minutes on that pie." It was at that point that I checked my watch and noted that the pizza would be approximately 9 minutes late. I came back in, 8 minutes later, and the pizza was still not done. A completely reasonable reason to leave a business a 3 star review. I'm still in complete shock over the childish and outrageous conduct I just experienced. I also learned today that their 40th St. and Bell location has gone out of business. I am not surprised whatsoever.
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