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  • I've ordered from this place a few times. Each time I have enjoyed my meals. I wish I could say the same each time for the customer service --- but 5 out of the 6 times I've ordered here there's always been a very awkward and strange experience and ending with something from my order missing. Be it having to wait damn near two hours for the order to arrive or somehow ending up in a text conversation w/ the delivery driver for updates on the food as if it was a friend who owed you a meal on the way. Each time the food is so good I tend to overlook those errors. Each time i'm offered something for the mistake but I forget about it and never take them up on the offer --- except for the last time, I ordered 3 pounds worth of catfish (the catfish is amazing here, can't deny that truth) yet they delivered 1 pound and two catfish combos, not equaling 3 pounds or even 2. For that blunder I was offered a free pound on my next order. I accepted and made sure I would use it. It was much deserved for the error. So, today I call to place a delivery order and a woman answers the phone and I place an order (At this point I made it clear I was ordering delivery and not pick up) then I added on the pound of fish and explained to her that it should be comped. She then gets quiet and says "We aren't delivering" I go, "what?" She matter-of-factly goes "we aren't delivering at the moment" I say, "Well, every time i've ordered here its been around this time and its been delivery" -- More silence. I then go "you know what, I'll order on Grub-Hub but i'll need the fish comped" she begrudgingly obliges and takes my number down and says she'll contact the manager and get back to me. "Ok, you'll get back to me.. when? I'm ordering food, can you let me know a time" She mumbles that she'll call me right back and we hang up --- Well, two hours and 20 missed calls (and one where they picked up and hung up quickly) --- I have no call back, and no food. This is not only the worst customer service I've ever experienced but the most disrespectful. Judging from most of these comments they don't have many loyal customers if any at all but they just lost me.
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