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| - *Reference picture (by painted hair) and results (orange/bleach blonde) posted below.*
Terrible customer service, unprofessional attitude and anger management issues. Save your money and avoid this place, there are much better salons that are actually worth spending your hard earned money at.
I went in to get a hair cut and colour on January 5th, 2017 around 4:40pm till 9:30pm. - I spent around 5 hrs and a total of $181.70 (Cut, colour +tip)
Prior to my appointment I was in conversation with the female stylist and showed her a picture of exactly what I wanted and she claimed that she went to beauty school and had 10 years of experience and it would take 5 hours but she will be able to do it. I also showed the picture to the male stylist and he said "not exactly like this but we can replicate it about 85-95%." I said okay, lets go for it and get as close to this as possible.
Throughout my session i repeatedly showed the references to ensure the stylist was aware of what i wanted and after 5 hours, my hair looked like the worst amateur dye job ever. It was bleached blonde, damaged and rough and NO WHERE CLOSE TO MY REFERENCE. I voiced my concerns that it was very yellow and the stylist encouraged me that my hair will become lighter and less yellow by two weeks as i keep washing it and it looks extra yellow because of the terrible salon lighting. (???)
I went home, consulted two different and experienced stylists, Francesco Gullo and Julianne Chakma. Both of them informed me that my hair was no where similar to the reference and that i would need to get it toned, highlighted and treated again. The yellow will not fade to a lighter colour by two weeks, that was bullshit. I was recommended by both stylists to speak to the manager/owner to get my refund.
I returned the next morning to finish my cut and told my stylist all of that which she proceeds to nod in agreement saying "Yeah, yeah and you need to use a blue shampoo to lighten it". After my cut was over, I again voiced my concerns that I am really upset at my colouring job and feel like my hair is unnecessarily damaged and that I will have to go to another stylist to fix it. That you can keep the money for the cut and treatments but i would like to get a refund for the colouring as I will not be able to go about my life with a bad dye job. The male and female stylists stared blankly at me, started arguing that this was exactly what I wanted and started threatening me by saying "i have cameras here, you agreed to this" and "don't come here with this bullshit, this is what you wanted" They proceeded to ignore me, and move onto other clients.
Frustrated, upset and stressed at the lack of professionalism, customer service and terrible attitude, I left with the intention of returning and getting my refund at another time.
I have never experienced such greed for money and lack of skills/concern from a salon ever. Please be advised and go to salons that employ skilled staff that can provide excellent services and professional behaviour.
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