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  • We used George Brazil last New Years eve because we really didn't have a choice. They showed up quickly and replaced our hot water heater and we were back in business. After the fact, found out they charged us more than several other places would have but we were under the gun so that was fine. So, a couple weeks ago on the hottest day of the year, our AC goes out. After hours. We were charged $80 for them just to show up. Ok, I get it. He replaced a part for us and charged us $190. I have a nephew in Michigan that said at his cost, the part is $7. I understand they have to mark up parts but seriously with 15 minutes of labor $190? He also said we needed $500 more worth of work that we could schedule at a later date. We had another company come for a second opinion. He charged $80 for labor and parts. He also said he used to work for a company just like George Brazil and they are told to up sell as much as possible. They never returned my call when I called to discuss my complaint. They are a bunch of crooks and I will be reporting them to the BBB as well. Please trust me and do not go with this company. There are so many other honest, small business owners out there that are eat more ethical.
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