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  • So I normally won't compose a review for chain stores, but this one time I'll make an exception. Coffee is good as usual, but I have to honestly complain about one of the staff members. In my view you can have an excellent product but rude staff can drastically reduce your rating. I had just came into the store and ordered. The young lady at the counter was very nice and completely professional to customers (sorry I'd mention you but there was no name badge seen). Another team member, who appeared to have just arrived for her shift (name begins with a M) took over at the bar making drinks. At first everything was seemed fine but busy but then the sarcasm and unprofessionalism came through. Not even 30 mins into her shift and the verbal complaining started in front of customers. Fine, we all have bad days, probably better not to announce it to everyone. Called a drink out for a customer and the customer wasn't sure if it was hers. Name had coconut in it and she didn't ask for anything with coconut in it. Instead of explaining that it was her drink, they had just changed the name she passed her off to another team member who began to explain, but then she promptly cut in and spoke to the customer herself in a harsh tone. Truthfully surprised the customer didn't snap at her. Work can suck sometimes M. Don't take it out on customers.
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