Checked in for 4 nights, the concierge Corrine was rude, she asked for IDs for both my husband and I, no need for that. They should only request ID of person whose name is on the reservation. We had requested a room on a higher floor with a fridge when booking the hotel, didn't get it...initially. However, once we had the Hilton honors club info and got upgraded the same day. The service personnel were professional and courteous...Jackie in housekeeping was very attentive to our family's needs. The new room was cleaner and quieter than the previous one assigned. Overall, out family stay was good, and the cookies were awesome, as always :)