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  • I went into Rosati's last night in hopes of writing a nice review for them, but alas fair Montague, that will not be happening today. Let me tell you my story.... I went in and ordered a Calzone with all meat now cheese. You see I am lactose intolerant, and dairy will literally make me really sick. I'm talking days on end in bed. I paid for my food, which included a side of Garlic bread, and a soda, and sat patiently waiting for my food. The garlic bread came out, and to be honest it was not good. They used bread that seemed more stale than toasted and the sauce had a bit of a sour taste to it. I ate it anyways, thinking that I was instore for a tasty Calzone, like so many times before. The calzone came out and it looked like every other time I've been there, which has always been a treat. I cut into it to make sure there was no cheese, a risk I am not willing to take, only to find that was cheese in there. Now I'm a patient person, I took it back to the counter in hopes of have my food replaced...boy was I wrong. The boy (and I do mean boy for he was just a lad) told me I never asked for no cheese, when I know for a fact that I did. He then proceeded to argue with me about what I said and what he heard, never once saying that he would like to fix the problem and get me the food that I requested. After a few minutes of this, I decided that I was not worth it, and I ask for a refund. I only regret that I gave them a tip when I first ordered. I guess good service is something choose not to have (along with stale bread, and sour sauce). I at one point was ready to write them a killer review, talking about the joy of using Chicago style crust, but after getting treated the way I was treated, I would recommend not going there, and finding a better pizza/Italian food eatery, for if they screw up at Rosati's, it apparently is the customer's fault.
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