| rev:text
| - The first time I went, it was really good. It was open late, and things came out promptly. They have a wide selection of items as well as an additional side order menu of other items that are usually included in hot pot.
Recently (i.e. the last few times I've gone;), it's gone downhill. They removed the chrysanthemum tea (which my boyfriend and I love). We thought it separated the 100 degrees from other hot pot places. Also, I feel like their quantities of items come out wrong. I would order 2 pieces of something and I felt like it wasn't enough so I'd get 4 pieces but it still comes out as 2 pieces. The rice in a pot ("bo chai fan") takes longer and longer to come out every time I go. The last two times I've gone, I had to ask them about the status of it. They would check in the back and say "it'll take another 5-10 minutes" or "the order isn't in the kitchen". I remember ordering the rice with my very first order and it wouldn't come out until we've finished eating.
Finally, once we sat in the back table, the side where the door is but the very far back table. And the water just wasn't boiling. It took forever to get a few bubbles to "break" the surface but once we put ONE piece of food in there, it stopped boiling. We told the waiter and he said, it's like that. We complained again after a few more minutes of this ridiculousness, and he brought a lid and claimed "it'll help it boil faster". Not the point. Both times we've asked to move to another table but he just claimed nothing was wrong. Finally, after the lid trick didn't work, we demanded to be moved and everything was normal with the one we moved to (btw, we kept the same pot, so it was definitely the stove).
The funny thing is, another couple came in, and they sat them down at the same table we just got moved from and we could just tell they were experiencing issues too. By the way this is all based on my experience about two months ago.
Overall, I would have given it 4 stars before. But since gone downhill, they get 2 stars.
EDIT: Now given Kevin N's response. I would like to add a few things. I returned last night to give them another chance. They did have chysanthemum tea so yay for that. However, to dispute Kevin's response in terms of portion control, while they may reduce the order some items, they also gave me MORE than I ordered. For example, last night, I ordered 2 dumplings and 2 pieces of fake crab meat. I received 4 for each when the order sheet asked how many pieces I wanted. Also, service was still not so great. My hot pot was running so low on water that I had to flag down some to refill while I saw them check on other customers and their water was refilled. In fact, when they went to refill the pot of a customer sitting directly behind us multiple times, they never checked on our water.
So, I admit that my first review was a little outdated, this one isn't. The portions are not what I ordered. So I change my review from 2 stars to 3 stars (based on the tea) but I'm unhappy with Kevin's response since I review based on my experiences over the course of many months and I do feel like it's gone downhill. I am unhappy with the service and the quality of their stove tops, which all goes into the quality the establishment and customer experience (even though he believes its uncalled for).
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)