I really like the venue and the ushers are nice. The Pittsburgh Cultural Trust is hit or miss on their customer service, but I guess that's how it goes when you're the only game in town. The lack of competition (and perhaps lower donations) means that ticket prices here are always shockingly more expensive than in SoCal, which is really bizarre, but that's there's no other venue choice for most of the shows at the Benedum. If you want to see what's there, I'd recommend it.