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  • Like many other customers before me (I'm sorry now that I didn't read the reviews) I purchased a KitchenAid dishwasher at Spencer's. I immediately had issues with the dishwasher. I called Spencers and they told me to call the service company on the inside of the folder they gave me. Goldwing service came out and told me that the high priced dishwasher detergent I bought from Spencer's would not work best and told me to buy other products. It worked for a while and I began having problems again. I called Goldwing and they never returned my call, they are only open Monday - Friday. I've had several other service calls for the same issue to no avail. I called Spencer's and of course was told, they are only the selling agent. The problem is between me and KitchenAid. They further told me that if they would have known about this issue before the warranty went out they could have been more help. I have heard at least 20 times now - you have to understand that it is between you and KitchenAid. We have nothing to do with it, but I will try to help. But, if you had an extended warranty- we could do more to help. Ok, I spent $980 of my hard earned money, you want more for and extended warranty for a product that never cleaned in the first place? Where is customer service? Where is responsibility for the product? The product never cleaned the dishes period! Neither Spencer's or KitchenAid are standing by their product. They have my money.....their part is done.
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