Apparently there was a closing bill on a home I had lived in before the one I am living in now. I used Terminix at both homes. Apparently they are not bright enough to send the final bill to the new address they were servicing. The bill went to collections and the collection agency figured out my new address within a month. I paid the bill promptly upon receipt and filed a dispute with the credit agencies, BBB, and FTC. They dropped my service at my new home (even though I had no "payment issues" with the services provided at my new home). Which was fine, except I was really looking forward to firing them once the billing issue was resolved.
During all the drama I endured from this, a lady at TERMINIX told me that the service system had been updated but not the billing. I am not sure how that's my problem.
Here's a little advice TERMINIX, when a customer moves you may want to update the billing address, especially when you are continuing service at their new home.
As for the quality of the service, well, I still killed 13 scoprions on my own last year during Terminix's service tenure by hunting them at night and deploying my own poison.
Not impressed