So, I have been to the village melt 3 times now. Once, we were the only people there. The other 2 times it was pretty busy. The food is consistently good, although really really overly buttered. But the wait is terrible. Whether we were the only people there or the place was packed, we waited 20+ minutes for grilled cheese. Now, I understand that making food takes time, but I don't understand why making grilled cheese takes 20 minutes? Definitely don't go here if you are in a rush, but if you aren't, it is good grilled cheese.