rev:text
| - I don't normally feel the need to write a review after I've been somewhere (good or bad service), but I felt the need to say something now.
This was my first time at this Spring Rolls and I doubt I'll be going back. I went with my office, probably around 15 people. When we arrived we were the first ones at the restaurant, but we continuously were served after people who showed up at a later time. I don't think we actually got our food until an hour after we got there.
The food itself was fine. I ordered the hot and sour soup and lettuce leaf wrap appetizer. I was impressed by the size of the soup. It was a large helping, and I was expecting a much smaller bowl. When I got my lettuce wraps, there was a bug or dirt on the first 2 leaves of lettuce! The lettuce also looked wilted and there were some brown spots on the corner. Basically if I found it in my own fridge, it would be OK, but definitely not acceptable for a restaurant. The underside of my plate also felt grimy as if it hadn't been well cleaned. The edges also had that same feeling, which made me wonder what the plate was like underneath my food!
To top it all off, one of my coworkers didn't even get their food! it was missed when entering. Normally I can understand, but the restaurant was only a quarter full. We definitely got the impression that they would rather dissappoint 1 group than a few smaller tables.
Granted it was our waiter's first week or so and we were his first large group, but there was no help from any other staff or even the manager. Quite disappointing. Even though I hear that the other locations are fine, I doubt I will be eating at this or any Spring Rolls in the future.
|