The shop itself is quaint. A bit pricey, but it's fine. My main issue is for anyone looking to order a cake or pastries for an event. I had been in contact with the owner, Kaya, since June/July for a wedding cake for May (I like to be prepared). Communication was minimal on her part. She'd email me once every week or two weeks. At first she seemed open to customization and personalization for the cake, then pulled every excuse in the book to avoid working with me (she could do it on a tiered cake, we didn't want a tiered cake, well then she just couldn't do it). My main issue is that i don't like their buttercream. I've seen some reviews stating it as heavenly. This might be true, as it's pretty close to eating a slab of whipped butter; it will definitely get you closer to death. She wouldn't make a shortening based icing. I then asked for their cream cheese icing (it's pretty tasty) and she then sent me an email that they updated their website with available flavors and she looked forward to working with me. This was in October. We had been working with each other for months. And on the new website, guess which icing WASNT an option anymore? Cream cheese. Unless you are a friend or want exactly what she'll make for you, don't expect a lot of great customer service. I don't know if she's just got too much on her plate or what, but she definitely needs to work on communication skills or hire someone else to organize custom orders.