First time visiting...When I arrived, someone was being helped at the counter. There were two females up there. No greeting to me when the first person at the counter was done and gone and I was next. I waited at the counter for a good 5 - 6 minutes while they were working away and saying nothing. Say something - anything so I'm not blatantly being ignored. After I decide to sit down, a man came to help me and ask me questions and it was welcoming and I was appreciative. Thank you- The vet came in to our room and seemed to have an okay attitude. He didn't say much so I felt like I was asking too many questions.This is the one that is associated with the shelter where my dog was adopted but I need to rethink where to take her :(. I was not impressed .