I have gone to this guy three times over the last couple of years. Hands down my favorite cobbler. My first repair was a pair of shoes that I didn't think he was going to be able to fix, but sure enough he says, "two days, $10." Uh.. Ok. and now, each time I go back, I get the same two answers. I assume my repairs are really simple but even still, turn around time and price far outweighs shopping for a new item or fighting with customer service for replacements.