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  • I found Desert Computer Solutions through a Craigslist ad when I was looking for an inexpensive iMac to do some IT training with. When I got there I was disappointed to find out they had no more left in stock but the sales tech was willing to sell me the floor model they had on display when I asked him to do so. The price was marked $399 and I immediately noticed that the computer didn't have the same storage that was advertised but it really didn't matter that much to me. When I got it home I had some Apple ID issues with the PC and wasn't able to use some basic features since this PC had been set up with a different ID than my own. Sunday, the next day trying to troubleshoot the issues with Apple Support, I quickly found out that I couldn't download the OS X to reinstall it myself, probably due to the mismatch in Apple IDs and would need to install from another disk. I also discovered that the computer I received didn't have all the specs listed on my cash invoice and immediately thought this was a "bait and switch" so I started shopping the specs on NewEgg and Amazon and found that I may have paid $50 to $100 more than I needed to. I was willing to keep the PC if I were to get a discount but Jennifer explained that they have a one set price for all their 20"iMacs regardless of the internal specs. After negotiating with her via email she agreed that I could return the iMac for a full refund even after I had wiped the entire thing clean and it needing a complete reinstallation. Their store policy is that every customer has the ability to test the computer before leaving the store and all sales are final. Since their showroom is kind of small I would recommend you bring a chair and sit down and drive the computer for a half hour, open everything you can, re-boot and check to see if your Apple ID allows you to open iMessage or Facetime before leaving the store. This PC was a funny duck and was for showroom display only so I do not believe that they could have known about my Apple ID issues or the discrepancy in the invoice since they were out of stock on that model and believe it was an honest mistake. Thank you Jennifer, it is very refreshing to find a small company that will stand behind their products and I applaud you for the customer service I received.
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