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| - Gather around lil' kids. The old man is about to tell a story
This is Customer Service (read to the end to understand)
I visit Schmaltz Appetizing last weekend and BOY i was excited. Ive been on a lox cream cheese bagel trip for the last few weeks mmmmmmmmmmmmm hallelujiah.
My girlfriend told me we should go there since its own by the same people as Fat Pasha and we had such a lovely time there, great food and customer service.
Well...
Ive experienced the worst customer service of my life.
But first. The bagel was splendid. That bagel was $12 and well, it was worth it. The richness of the salmon. out of this world. You know when you eat something savoury that is so good it feels like you are eating desserts. Mmmm delicious amazing.
Unfortunately this bagel was served with rudeness and frustration over things i cant control and a general negative vibe.
I went to talk to the manager and as soon as she saw i had a bad experience, she took me aside, and ask me what happened. I want to personally congrats courtney for her devotion to excellence, taking action, caring about the experience of her guests and going above and beyong to make this right. This is the kind of people we need running restaurant, retail store or any customer facing business. This is the winning attitude. I was quite done with the bagel place before i talk to courtney and well she was so caring for the experience that happened in her restaurant, she didnt wait or find excuses, she apologies and fix the issue.
Courtney, thank you so much for your commitment to excellence, i will see you soon for more bagels and hummus, because this is how loyaulty is created. Not when everything goes right, but when something goes wrong, but the people make it right for you, because then you know, they care.
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