I wish there was a way to give this location a negative zero for their service (or the lack thereof) today. My mother made an appointment to get her car serviced. It was an 8a appt in which she even arrived early for. Marcos and Erick, who I thought would take of my mother's auto needs, dropped the ball so hard that it must have cleared 8ft down. They told her it was only for a diagnostic; shouldn't take too long. We'll give you a holler soon, they said. Nothing all day; no communication whatsoever from them. We called in the evening, spoke to another Eric ("the diagnoser") and they hadn't even diagnosed the car. We had to go up to the garage and just pick up the car. Oh, finally Darryl did call us back an hour after our call. The excuse they gave us for the lack of communication was that Marcos went to school. They made us feel unimportant and they didn't apologize.