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| - Went here with some friends after hanging out at Dave and Busters. We were all wanting some greesy food, such as burgers, wings, pizza, and fries, and decided to come here.
Didn't seem too busy when we arrived as there were multiple empty tables and chairs. We were seated, asked for our drink orders...then everything just went downhill after that. We were ready to order our food, but our original female server never came back to us. After about 20-30 minutes we saw her tell a male server to take our orders. Not too sure if he was new, but he seemed really nervous.
It took us about an hour to receive our food. For such a long duration to wait when the restaurant is not fully booked up, I would've assumed our food would be decent. First of all, my friend's order was wrong, but he said okay to eating it. Once he tried it, him and my boyfriend's burgers were absolutely cold. 3/4 of our foods were uneatable due to it being unappetizing and cold. I ordered some wings as my meal...which didn't come until after everyone else's because they forgot to ring it in...
Can I just note there were only about 5-6 tables seated out of the whole dining room area, but it took forever for a server to come to us? We could see all the female staff servers just standing around in the office or front hostess area, but our male server was the only one seen running around. Whenever we would ask for more napkins or some dipping sauce for my wings, he would always forget...
On the way out, we could no longer wait for our server to come back with the bill because we were waiting already for another 30 minutes for it. We decided to go ask the hostess at the front if we can pay there, and the two girls were absolutely rude. They heard that we had complained to the manager about our experience, then when our server came to the front, one of the girls had the nerve to speak to him in Spanish in front of us. Even the other girl offered us a mint on the way out, but gave us bullshit attitude when my boyfriend declined the offer and just wanted to pay.
The only reason why I'm giving this Boston Pizza a 2 rather than a 1 is because my wings turned out good and the manager provided us with a discount and one free meal because of the horrible experience.
Probably won't be coming back to this location because of the terrible and poor quality of the food, as well as the horrible customer service that was provided.
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