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  • My friends and I decided to meet up here Thursday evening (9/28) as first timers here. Out first thought was that the draft beer list was very limited but we appreciated the tv selection being a "sports bar." Our server was an older lady and initially, super attentive and friendly. My hubby ordered the Thursday special and found it mediocre, I ordered the shrimp basket and was very disappointed. The worst though was that my friend ordered a burger and when asked, requested Medium Rare. Upon receiving, he took a bite, showed us and there was no pink whatsoever. We didn't see our server so another girl there noticed my searching and said "no problem, we will get you a new one." Our original server then brought the once-bitten burger BACK to our table and asked my friend, and I quote, "Did you even take a bite out of this?? It looks different in the kitchen!" Are you kidding me????? Right then, at that very moment, she lost all respect we had and guaranteed the 4 of us will never return. First off, I don't care what it looks like, seems like, appears to be... if a patron is unsatisfied with their order; you fix it. No questions asked. You don't bring it back to the table and chastise them about their opinion. Second of all, how would you know it looks different in the kitchen without cutting into it. Light or no light, there is a flavor difference between medium rare and well done. My husband and I had a $115 tab, and our friends' was close to that. We are typically 25% tippers as I've worked in this industry before. We gave her 10%. When a client/patron isn't happy, never, ever, assign blame on the client. Just take it back and fix it or take it off the tab. We won't recommend and we will absolutely not be back.
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