I find this gym meets all my needs, but I don't think it has a WOW factor. I gave it an extra star for classes and low price. It's smaller than other gyms and I don't particularly like the layout of it with the classes right in the front with a glass sliding garage-type door. That's just a preference thing and not really a horrible thing on their part. They do have a variety of classes and enough options for the person who is mostly available to attend in the evenings. TRX classes and availability of kettlebells are a plus for me.
Their women's locker room is a good size and has counter space to get ready after a shower. I wish the showers had a bit more privacy to be able to change/get dressed right there after a shower versus out in the open. Again, a preference thing. I like how they have a filtered water fountain right outside of the lockers where you can fill up your water bottle. Convenient and easy.
I haven't had a run-in with any of their staff (like trainers) outside of the front desk individuals who have always been friendly to me. Some of the instructors for the classes aren't my favorite in how they conduct their class, but I just try different classes if I don't like an instructor. I will continue to go here out of convenience and price!