DO NOT BOTHER COMING HERE! So many other hot pot options! Not unless I wanna pay a gazillion surcharge for extra stuff!
Came here for my dads birthday dinner tonight, it was suppose to be a happy dinner but left us with a bitter taste! I had suggested this place knowing it as the best hot pot place in GTA! Or WAS the best until tonight! Haven't been here in ages! Saw an advertisement so I called to book and asked about their buy 6 get one free promo I read! They say yes it's still being offered but it's only valid from Mon-Thrs! So I can get it today (being Tuesday) the guy says yes so off we go, a party of 7pax! When we got there not only did he say we need to print off a coupon! On the phone he never mentioned anything any about a printing a coupon! Who does paper coupon anymore? Even groupon is electronic!! Let alone the gig on the phone did not mention anything about a coupon! False advertisement!! Worse is he goes and storms to another table and whips out their paper and flings it in our faces! What kinda attitude is that???? This day and age, this kinda poor customer service is totally UNACCEPTABLE! No wonder the place is half empty!
Then he goes further to try and "sell" us on special Beef? Yet they claim to be the best in hotpot with the AAA Beef! So unless we wanna +$2 per person for special "Angus beef" +$5 per person for seafood! +$1.50 each for extra fish noodles tubes! The list goes on....I will NEVER COME BACK HERE AGAIN! Who sells upgrade beef in an AYCE hot pot place? Wagyu I can understand but Angus in a hot pot place?!? Can one really tell the difference?!?
They automatically add 10% service charge so it's no wonder they give u attitude!