I used to enjoy going to Flattop however they have recently completely changed how they operate. What was before a self serve operation where you pick all your own ingredients from a buffet style line and they cook them has now turned into Subway. The service is incredibly slow and awkward.The staff makes you feel rushed so you never actually get what you want. Additionally , the music is so loud it's hard to and communicate with the people behind the food line. The servers claim the new policy is for sanitary reasons and imply it's some sort of legal compliance issue. It's pretty clear though this is just an attempt to maximize profits by preventing people from over filling their bowls. If it wasn't,
why are there still salad bars and buffets at the grocery store? It's obvious this new policy is failing, I visited on a Friday evening and the place was dead. You could tell the staff was demoralized and just dreaded having to explain the new policy. If the change is due to cost of ingredients I'd be happy to pay a bit more, but what they've done here is completely destroy everything that made Flattop unique. Unless they change back to how it was I'd recommend going to Hu - hut instead. That's what I'll be doing.