I ordered a birthday cake for my boyfriend and was very pleased with the cake and customer service I received. My contact person was Michelle who was very responsive to emails and helped transform my ideas into a life with regards to my cake. Whenever I had questions, she would respond promptly even though I ordered it right before the holidays. The cake turned out beautifully and my 8 inch cake fed more than 8 people as the cake was very rich and decadent. Their attention to detail and their work with fondant was excellent, they even made figurines of my boyfriend and his dog come to life with the photos I sent them. I have also visited their in store bakery and everything that I have tasted from their gelato, to espresso to their cupcakes have been delicious.