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  • If there was one business I could choose to never visit again, it would be this. I'm so upset at their service and the Ferraro Rocher cake that I ordered for my mom past Mother's Day. I ran into their business through Instagram and saw how lovely their pictures looked. I was in search of a Mother's Day cake for my wonderful mom and saw the Ferraro cake picture they had up on their Instagram. I quickly sent them an email to inquire about my order. The lady on the phone was initially pleasant and I had quickly placed the order on the phone and quickly paid for it through etransfer. The next day I was scrolling through their Instagram and noted a few other Ferraro cakes that they made were very different in colour than the original picture that I came across. It was a A LOT darker than the original one that was lighter. I emailed them with the picture of their Ferraro cake and called them to confirm. The lady on the phone said she is the one that will be making the cake and there's only one Ferraro cake that she makes and they are all the same. I asked her how come some of the pictures look so dark but the one I wanted was very light in colour? She told me it's the lighting but reiterated they are all the same. I confirmed with her is it a light colour cream sandy beige or like chocolate brown? She kept saying it is not chocolate brown it is light in colour. But I was concerned as this was for my mom on Mother's Day so I wanted to make sure it was perfect, I asked her are you sure because the various pictures on your Instagram looked brown. She said verbatim "don't worry your cake will be light, bye" and hung up on me. I was too nice, why on earth didn't I call her back for her rudeness? I figure she's the one making it and as long as it was the right product then it's fine. My husband went to pick up the cake on Saturday and when he brought it home it was not the way she had mentioned. The cake was dark brown not the colour I wanted, my mom hates dark colour cakes. I was so upset but there was no time to go look for another Ferraro cake so I just finger crossed it at least tasted good. My mom didn't complain about the colour because she knew how upset I was but I know she was shocked what ugly colour cake it was. Lastly, they did such a poor job on the "Happy Mother's Day" message it's out of alignment and looks horrible. I will never ever give my business to them again and made sure everyone in my circle has been aware of my poor experience.
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