All I can say is yuck. I expect a lot from chain/franchises. Maybe the food won't be the highest quality, but the service and cleanliness should be right on. And it should be fast.
I went here a couple of times and was dissapointed every single time. The last time I went, I got a bagel with cream cheese for take out. I got home and started eating it and, would you believe it, it tasted like cigarettes!! Clearly, whoever made it had just been smoking, came back inside, and made my food without washing their hands!!!! Respulsive, I didn't even bother to go back to complain.
I will never give Einsteins my business again.
Looking through Yelp, I see a ton of bad reviews about all of the Einsteins. You would think corporate would take these reviews from the general population into some serious consideration. We may not be official food critics, but we do know what is going on.