I cannot possibly give this store any fewer stars. I have been here many, many times, and today, it was the worst. The store got busy after I arrived and 15 minutes after my order, other customers were getting their items, but not me. I approached the staff and they said, "what order?" I asked to speak with the manager and she said she did not see my order. I told her I just paid for it and the cashier that took my order just stood there looking dumb not mentioning that I HAD actually placed an order and paid. I told the manager she needed to do something about it she asked what I ordered and then asked someone to help her start making the order.
In the mean time, the cashier was touching her face, itching her nose and playing with her hair. I told the manager about it and she just looked at the girl (no name tag). I then heard the manager call out to that same cashier that they were getting busy and to help get the orders out. I told the manager to keep that girl away from my food! I had already seen her handing people cups and her fingers were inside the cups as she was handing them out.
Finally, my two bagel order was wrong... I am really horrified by this experience. Who are they hiring now? It was a terrible experience. I already called customer service and the health inspector. I will not be back...not to this location at least.