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| - Had to knock a few stars off. It's been a year since I last went, but since I was back in the Burgh for Thanksgiving holidays, I decided I had to return to get more delish waffles with my mom this time.
We decided to go on my birthday this year, and it wasn't really crowded since it was a Monday afternoon. It took a while for someone to just bring us menus and drinks. A harbinger of things to come....
We finally placed our order. And then we waited. And waited. And waited some more. A lot of time passed. And I was starving, mind you. Same with my mom and BF. We were all hungry asf!
Finally, totally fed up with the poor service, my mom walked over to the counter and asked wtf was going on. Apparently they totally forgotten to put our order in. And NO server came by to check up on us. It was a massive disappointment, plus my mom had to go outside and keep putting money in the parking meter thing because we had to wait so long. Really unacceptable. Kind of a shitty way to kick off one's birthday. But oh well.
They apologized, yes, and they brought us food. But that was it. No offers to even comp even the orange juice or give us some type of coupon for a second visit after making us wait for over an hour. Maybe they assumed we wouldn't bother to come back after such shitty service. But believe it or not, my mom was totally in love with the waffles, so she wants to go back, but it probably won't be for another year or so. I just hope that if we do return, the service is better and they don't have 1 person waiting on the entire restaurant, busy or not, and that they actually remember to put in our orders....grr.
I wanted to give 2 stars or less, but I agree, the waffles did come out perfectly delicious, so that was their saving grace in my book.
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