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  • Unbelievable experience! Literally unbelievable. I waited 50 minutes and finally walked out. Receptionists were beyond awful. I booked 3 style appointments in advance for a wedding. One person was taken right away, 20 minutes later the second person was taken. I WAITED 50 MINUTES while being ignored by the receptionists. I can celled because the others were almost done and we would be running late. My stylist finally came out and said he'd quickly do my hair. What !! I'm not paying $100 to get rushed service. We were looking forward to a relaxing, fun experience. More unbelievable, I waited 20 minutes to pay for the two services. One receptionist couldn't take transactions and another was occupied with a wedding party. I was so close to walking out and not paying. Unfortunately the two stylists didn't get a tip through no fault of their own. I can't give an unbiased opinion of their work as I am still furious in the way I was treated. I would expect some ambiance at $100 for shampoo & style. I could never recommend Izzazu. Denham & Company is on Market Square, their rates are reasonable and within walking distance of the Fairmont. I am calling the concierge tomorrow informing her of my experience.
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