I dealt with this repair shop through my warranty company and would never wish this experience on anyone. The majority of the individuals that I worked with at this company were rude and treated me as if they didn't want my business. They took longer than necessary to order my parts, which delayed the completion of the repair, and when they came out to repair the machine after the parts arrived, I had to call them back. When I called them back they said that "I screwed up my washer" and I did "not follow simple instructions" (the techs words). However, I was not given instructions to follow. (?) When I called they told me they couldn't send a different tech out until 4 days later, but then 10 minutes later the same tech that had been so rude to me called and impersonated a technician from the company that makes the washer, and told me how to fix it over the phone.
I've never been so insulted by a repair technician, both by his words and the fact that he thought I wouldn't know it was him calling me back and pretending to be someone else. I do not recommend this company unless customer service and timeliness of repair are not important to you.